Welcome
These Terms of Service ("Terms") govern your use of CloseBy Towing's website, services, and SMS text message program. By requesting towing or roadside assistance from CloseBy Towing, you acknowledge that you have read, understood, and agree to these Terms.
Last Updated: January 1, 2025 •Effective Date: January 1, 2025
Acceptance of Terms
By accessing our website, calling our phone number, submitting a service request, or using any of our services, you agree to comply with and be bound by these Terms of Service.
If you do not agree to these Terms, please do not use our services. We reserve the right to refuse service to anyone for any reason at any time.
Age Requirement
You must be at least 18 years old to use our services. By using CloseBy Towing, you represent and warrant that you are at least 18 years of age.
Services Description
CloseBy Towing provides 24/7 emergency towing and roadside assistance services in San Diego County, California.
Our Services Include:
- Emergency towing (flatbed and wheel-lift)
- Jump start service for dead batteries
- Tire change and flat tire assistance
- Fuel delivery (gas and diesel)
- Lockout service for locked vehicles
- Collision recovery and accident towing
- Winch-out and recovery services
- Long-distance towing
Service Availability
While we strive to provide 24/7 service, availability may be affected by weather conditions, demand, driver availability, and other factors beyond our control. Response times are estimates and not guarantees.
SMS/Text Message Program
When you provide your phone number to CloseBy Towing and opt in to receive text messages, you consent to participate in our SMS notification program.
Program Purpose & Message Types
Our SMS program is designed for customer care and service updates. When you request a service, we may send you text messages including:
- •Service request confirmation
- •Driver assignment and estimated time of arrival (ETA)
- •Updates on driver location and status
- •Service arrival notifications
- •Service completion notices
- •Payment confirmations and receipts
- •Follow-up service quality surveys
Message Frequency
Message frequency varies based on your service request and interactions with us. You may receive multiple messages per service call (typically 3-8 messages), including status updates, arrival notifications, and completion confirmations.
Standard Message & Data Rates May Apply
Message and data rates may apply based on your mobile carrier plan. You are responsible for any charges from your mobile carrier. CloseBy Towing does not charge for text messages, but your carrier may.
How to Opt Out
You can opt out of receiving SMS messages at any time. To stop receiving text messages from CloseBy Towing:
Reply "STOP" to opt out
Simply reply STOP to any text message you receive from us, and you will be immediately unsubscribed from future messages. You may receive one final confirmation message.
Note: Opting out of SMS messages may affect your ability to receive real-time service updates. You can still receive service updates via phone call or email.
Need Help?
If you need assistance with our SMS program or have questions:
Or contact us directly:
Phone: (858) 999-9293
Email: info@closebytowing.com
Privacy & Data Protection
SMS consent is not shared, sold, or transferred to third parties. Your phone number and SMS consent are used solely for providing you with service updates related to your towing or roadside assistance request.
We do not sell, rent, or share your phone number with third-party marketers. Your information is handled in accordance with our Privacy Policy.
Supported Carriers
Our SMS program is supported by all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and regional carriers. Message delivery is subject to carrier network availability.
Payment Terms
Payment for services is due at the time of service completion unless otherwise arranged.
Accepted Payment Methods:
- Major credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- Cash (on-site)
- Contactless payments (Apple Pay, Google Pay)
Pricing & Quotes
Prices are provided as estimates based on the information you provide. Final pricing may vary based on actual service requirements, distance, vehicle condition, and other factors. We provide upfront pricing whenever possible and will inform you of any changes before proceeding with service.
Online Discount
When you book online through our website, you automatically receive a 15% discount. This discount is applied at checkout and requires no promo code.
Liability & Insurance
CloseBy Towing is fully licensed, bonded, and insured. We carry comprehensive liability and cargo insurance.
Insurance Coverage: We maintain insurance coverage for your vehicle during transport. However, you agree to inspect your vehicle before and after service and report any damage immediately.
Limitation of Liability: CloseBy Towing's liability is limited to the actual damage caused by our negligence or misconduct, up to the limits of our insurance coverage. We are not liable for pre-existing damage, mechanical failures, or damage caused by factors beyond our control.
Customer Responsibility: You are responsible for securing all loose items, removing valuables, and ensuring your vehicle is in a condition suitable for towing. We are not responsible for items left in the vehicle.
Damage Claims
Any damage claims must be reported within 24 hours of service completion. Claims reported after 24 hours may not be honored. Photographic evidence is required for all damage claims.
Cancellation Policy
You may cancel your service request at any time before the driver arrives at your location.
Free Cancellation
No charge if you cancel before the driver is dispatched or en route to your location.
Late Cancellation
A cancellation fee may apply if you cancel after the driver has been dispatched or is en route.
No-Show Fee
If our driver arrives at your location and you are not present or no longer need service, a no-show fee will be charged.
How to Cancel
Call us at (858) 999-9293 immediately to cancel your service request.
User Responsibilities
By using our services, you agree to the following responsibilities:
Accurate Information
Provide accurate location, vehicle details, and contact information.
Vehicle Condition
Ensure your vehicle is in park, keys are available, and parking brake is engaged.
Remove Valuables
Remove all valuable items from your vehicle. We are not responsible for personal belongings.
Vehicle Access
Ensure the vehicle is accessible and not blocking traffic or in a hazardous location.
Legal Ownership
You must be the owner of the vehicle or have authorization to request towing services.
Payment Authorization
Provide valid payment method and authorization for charges.
Cooperation
Cooperate with our drivers and follow safety instructions.
Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of CloseBy Towing and protected by copyright and trademark laws.
You may not reproduce, distribute, modify, create derivative works, publicly display, or otherwise use our content without prior written permission.
Modifications to Terms
We reserve the right to modify these Terms of Service at any time.
Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Terms.
Important: We recommend reviewing these Terms periodically to stay informed of any updates.
Contact Us
If you have questions about these Terms of Service or our SMS program, please contact us:
📍Mailing Address
CloseBy Towing
San Diego, CA
United States
📞Contact Information
Need Immediate Assistance?
Our team is available 24/7 to help you with any questions or service requests.